Frequently Asked Questions
Answers to common questions about Goal Moments.
01 Is Goal Moments licensed to operate in my country?
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Goal Moments operates under a license issued by the Curacao Gaming Authority, which is recognized in many jurisdictions. However, the service is not available in countries where online sports prediction services are prohibited by local law. Before signing up, you should verify that your country’s regulations allow participation and that you meet the minimum age requirement, which is 18 years old in most regions.
02 What payment options does Goal Moments accept for purchasing prediction packages?
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Goal Moments accepts Visa and Mastercard credit and debit cards, as well as e‑wallets such as Skrill, Neteller, and PayPal. Bank transfers and Bitcoin (BTC) or Ethereum (ETH) deposits are also supported. Deposits via e‑wallets and crypto are usually processed instantly, while card and bank transfers may take 1‑3 business days. Withdrawals follow the same methods and time frames.
03 How do I cancel my Goal Moments subscription and will I get a refund?
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You can cancel your subscription at any time from the ‘My Account’ section; the change takes effect at the end of the current billing period. Goal Moments does not provide refunds for any unused portion of the subscription, in line with its no‑refund policy. After cancellation you retain access to the content until the period expires, but no further charges will be made.
04 Can I view a record of Goal Moments' past match predictions?
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Goal Moments maintains a public archive of past predictions on its ‘Results’ page, showing each match, the forecast, and the outcome. The archive is updated within 24 hours after each game ends and includes overall win‑rate statistics for the season. You can filter the archive by tournament, team, or date to assess performance trends. The site does not guarantee future results, and past performance is not a reliable predictor of future outcomes.
05 Does Goal Moments provide tools to set deposit limits or self-exclude?
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Goal Moments offers a range of responsible‑gambling tools, including the ability to set daily, weekly, or monthly deposit limits, loss limits, and a self‑exclusion option that can be activated for a defined period or permanently. To enable these features, log in, go to ‘Responsible Gaming’ in your account settings, and follow the prompts. Limits are applied immediately and can be adjusted, though decreasing a limit takes effect right away while increasing it may require a cooling‑off period. If you need further assistance, customer support can guide you through the process.
06 What should I do if I notice suspicious activity on my Goal Moments account?
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If you suspect unauthorized activity on your Goal Moments account, you should immediately change your password and enable two‑factor authentication (2FA) if you haven’t already. Contact the support team via the live‑chat or email address listed on the site, providing details of the suspicious behavior so the account can be reviewed and, if necessary, temporarily frozen. Goal Moments will never ask for your full password or PIN via unsolicited messages, and you should avoid sharing credentials with third parties. Prompt reporting helps protect your funds and personal information.